PRIVACY POLICY
At The Mysterious Games, the trust you place in us when you book your escape room adventure in Salt Lake City means everything. This policy explains exactly what information we collect, how we use it, and the choices you have — in plain language, without the legal maze.
About The Mysterious Games
Salt Lake City has no shortage of things to do — from weekend hiking near the Wasatch Front to exploring the vibrant Gateway District. But when your group craves something that blends storytelling, adrenaline, and sharp thinking, our immersive puzzle rooms deliver an experience unlike anything else in the Greater Salt Lake area.
The Mysterious Games operates live-action escape experiences designed for families, corporate teams, date nights, and birthday parties across Salt Lake City and surrounding communities including Sandy, Murray, Draper, West Jordan, South Jordan, Millcreek, Taylorsville, Cottonwood Heights, and beyond.
When you visit our website or book one of our themed rooms — whether that’s a high-stakes heist scenario, a zombie survival challenge, a nuclear reactor crisis, or an ancient Egyptian tomb exploration — you share certain information with us. This Privacy Policy tells you precisely how we handle that information.
What Information We Collect When You Book With Us
Information You Give Us Directly
When you reserve a puzzle room session, join our mailing list, or reach out to us through our contact form, you may share:
- Your name and the names of guests in your party: so we can personalize your adventure and manage group sizes properly.
- Email address: used to send booking confirmations, reminder notifications, and (if you opt in) updates about new room launches or seasonal promotions in Salt Lake City.
- Phone number: for urgent pre-game communications, such as last-minute schedule changes at our facility.
- Payment details — processed securely through our third-party payment processor. We never store full card numbers on our servers.
- Group size and occasion type: knowing whether you’re celebrating a birthday, planning a team-building outing, or enjoying a date night helps us tailor the experience from the moment you walk in.
Information Collected Automatically
Like most interactive entertainment websites, our platform collects certain technical data when you browse:
- Device and browser type: helps us ensure our booking system works smoothly across all platforms.
- IP address and approximate location: used to understand general geographic interest in our Salt Lake City escape rooms and nearby service areas.
- Pages visited and time spent: helps us understand which game themes, such as our heist room or zombie scenario, attract the most interest so we can keep improving.
- Referral source: how you found us, whether through a search for “escape rooms near Salt Lake City,” a recommendation from a friend, or a local event listing.
How We Use Your Information?
Run and improve your booking experience
Processing reservations, sending confirmation emails, managing waitlists during peak seasons, and resolving any issues before game day.
Communicate things that matter
Reminders about your upcoming session, updates about newly designed themed rooms, and occasional newsletters about Salt Lake City entertainment events — but only if you’ve opted in.
Keep our platform secure
Detecting and preventing fraudulent bookings or unauthorized access to our scheduling system.
Understand our audience better
Analyzing which game genres resonate with families versus corporate groups, which neighborhoods in the Salt Lake Valley drive the most bookings, and what time slots fill fastest — so we can serve you better.
Comply with legal obligations
Like any Utah-based entertainment business, we may be required to retain certain transaction records in accordance with applicable state and federal regulations.
What we never do
We do not sell, rent, or trade your personal information to third-party marketers. We don’t share your data with advertisers. Full stop.