Terms & Conditions — Know Before You Play
Adventure is best enjoyed when everyone’s on the same page. Before you dive into one of our immersive puzzle experiences in Salt Lake City, Utah, please take a few minutes to read the ground rules. These terms protect both you and The Mysterious Games — so the only surprises you encounter are the ones we’ve designed into your room.
By Booking With Us, You Agree to These Terms
Accessing our website, creating a reservation, or physically participating in any escape room experience at The Mysterious Games constitutes your acceptance of the following terms and conditions. If you’re booking on behalf of a group — whether it’s a birthday party, a corporate team-building event, or a family outing — you agree to these terms on behalf of all participants.
These terms apply to all our themed adventure rooms including, but not limited to, The Heist, Zombies On A Chain, Reactor Meltdown, and The Egyptian Tomb.
Reservations, Payments & Booking Policy
Payment & Pricing
All bookings for our Salt Lake City escape room sessions must be made through our official website or by contacting our team directly. Availability is confirmed only upon receipt of full payment. We recommend booking in advance — especially for weekend slots, holiday periods, and group events, as our rooms fill quickly.
Group Sizes & Minimum Requirements
Each of our themed rooms has a minimum and maximum player count designed to maintain the quality and fairness of the experience. Booking details and specific room capacities are listed on each individual game page. If your group size changes significantly before your session, please contact us as early as possible.
Payment & Pricing
All prices are listed in US Dollars. Full payment is required at the time of booking. We accept major credit cards and other payment methods listed on our checkout page. Prices may change seasonally or for special events, but your confirmed booking price is honored regardless.
Our Cancellation & Rescheduling Policy
Rescheduling
You may reschedule your booking up to 48 hours before your session start time at no additional charge, subject to availability. Rescheduling requests made less than 48 hours in advance may be accommodated at our discretion.You may reschedule your booking up to 48 hours before your session start time at no additional charge, subject to availability. Rescheduling requests made less than 48 hours in advance may be accommodated at our discretion.
Cancellations
Cancellations made more than 48 hours before your session are eligible for a full refund or credit toward a future booking. Cancellations within 48 hours of your session are non-refundable. No-shows forfeit their full booking amount.
Payment & Pricing
We evaluate last-minute cancellations due to emergencies or illness on a case-by-case basis. Please reach out to our team as soon as possible — we’re reasonable people who want you to have a great experience eventually, even if today doesn’t work out.
Conduct During Your Session
To protect the immersive experience for everyone:
- No food or drinks inside the game rooms (sealed water bottles may be permitted — ask our team).
- No alcohol or substances that impair judgment. Any guest who appears impaired will be refused entry and their booking will be forfeited.
- No deliberate damage to props, set pieces, locks, or any game elements. Costs for intentional damage are the responsibility of the booking party.
- No recording devices, cameras, or smartphones inside game rooms — this protects the mystery for future players and preserves the immersion for your team.
- Listen to your game master. Our trained facilitators are there to ensure your safety and maximize your enjoyment. Their instructions take precedence at all times.
Using Our Website
The Mysterious Games website is provided for the purpose of exploring our escape room offerings, learning about our themed adventures, and completing bookings. You agree not to:
- Use automated tools to scrape or harvest data from our website.
- Attempt to access restricted areas of our booking system.
- Use our website for any unlawful purpose.
We reserve the right to restrict access to our website for any user who violates these terms.